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Terms and Conditions

Last updated: 12 July 2026

Definitions

In this document, the following words have these meanings:

  • "Ozot", "We", "Us", "Our" means Ozot (ABN 57 619 004 009).
  • "You", "Your", "Customer(s)", or "User(s)" means a Subscriber to the Service(s).
  • "Sub-User(s)" means a user of the Subscriber's local area network who is not the Subscriber.
  • "Service(s)", "Subscription(s)" means any product or service the Customer has ordered for use.
  • "TaC" means these Terms and Conditions.
  • "SLA" means the Service Level Agreement.
  • "AUP" means the Acceptable Use Policy.
  • "Agreement(s)" means the TaC, SLA, AUP, and Privacy Policy, collectively.
  • "Website" means ozot.com.au.

General

Participating in our Service(s) constitutes acceptance of this Agreement, which governs your use of our Service(s). Ozot is required by Acts of Parliament to comply with the following Commonwealth legislation:

  1. Telecommunications Act 1997 – Determination under subsection 51(1), No 1 of 1998;
  2. Telecommunications Act 1997;
  3. Telecommunications (Consumer Protection and Service Standards) Act 1999;
  4. Telecommunications (Interception and Access) Act 1979;
  5. Telecommunications (Emergency Call Service) Determination 2009;
  6. Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015.

This Agreement applies to all Users of the Service(s), including any Sub-User of a User's Service(s). Using the Service(s) in any manner constitutes your acceptance of, and agreement to be bound by, this Agreement.

By subscribing to our Service(s) and entering into this Agreement, you warrant that there is no legal impediment to you doing so, and that this Agreement is legally enforceable against you in accordance with its terms.

Ozot reserves the right, at any time and from time to time, to amend or modify this Agreement without prior notice. Where an amendment constitutes a material change, Ozot will notify Users by email.

Limit of Service(s)

We are responsible for ensuring your Service(s) operate correctly up to the nbn™ Network Termination Device (NTD) demarcation point. We are not responsible for the router or modem installed at your premises, your local area network (LAN), or your Wi-Fi.

Your Responsibility for Equipment

You are responsible for all equipment at your premises, including equipment belonging to nbn™. You must reimburse nbn™ for any loss of, or damage to, their equipment at your premises.

Power Supply

You must arrange and pay for any electricity supply required to operate a Service at your premises.

Billing

We operate a pay-in-advance (pre-paid) billing model. Your first payment is pro-rated for the days remaining in the current month (calculated on 30.42 days per month). Your second payment covers the following full month in advance and is due 3 days before the end of the current month. If your invoice is 2 days overdue, your internet service will be slowed to 1 Mbps. If your invoice remains overdue for 3 days, your internet service will be cancelled at 8:00pm (AWST). This policy protects us in circumstances where a customer has not paid their bill while the access network continues to charge us for their line.

Failure to Pay

We operate a pay-in-advance (pre-paid) billing model. Your invoice for the following month is generated 3 days before the end of the current month and is due on the date it is generated. If your invoice remains unpaid by the last day of the current month, your internet service will be cancelled and will not be renewed for the following month.

Cancellation Process

To cancel a Service, log in to your Portal account, go to Services, select the relevant Service, then select Cancel Service. This will initiate a pro-rated refund for the remaining days in the current month, less any card processing fees, to your most recent payment method. If you switch to a different internet provider on a service that is active with us, this process occurs automatically.

Speed Upgrade Process

To upgrade the speed of your internet plan, log in to your Portal account, go to Services, select the relevant Service, then select Speed Upgrade and follow the prompts. If you upgrade to a higher speed, you will be charged a pro-rated amount for the difference. If you downgrade, you will receive a pro-rated credit that is automatically applied to your next invoice.

Service Fees

Certain Service(s) carry a setup fee charged by Ozot to Subscribers, which must be paid before the Service can be activated. If a Subscriber terminates this Agreement, the Subscriber remains responsible for any outstanding fees owed to Ozot.

Affiliate Program

Our affiliate program allows Twitch streamers to earn recurring revenue by referring viewers who become customers of Ozot. We pay $10 per month for each referred viewer who becomes and remains a customer, for up to 12 months ($120 total per referral). Using an affiliate link does not change the price of any internet plan for the referred customer. Affiliates must not breach any spam legislation. For privacy reasons, we cannot provide affiliates with the names, addresses, or email addresses of referred customers, but we can confirm the total number of customers associated with an affiliate code upon request. Ozot does not guarantee a specific payment date for affiliate revenue and reserves the right to withhold payment at its discretion. Ozot reserves the right, at any time and from time to time, to amend or modify this program without prior notice, provided that any material change will be notified to affiliates by email.

Recruit a Friend Program

Our Recruit a Friend program allows customers to receive a $20 credit for each individual referral who becomes a customer of Ozot. Customers must not breach any spam legislation. Ozot does not guarantee a specific date on which credit will be applied and reserves the right to withhold credit at its discretion. Ozot reserves the right, at any time and from time to time, to amend or modify this program without prior notice, provided that any material change will be notified to customers by email.

Discounts Program

Our Discounts Program allows customers to receive a discount based on a verified in-game rank. Ozot reserves the right to change discount percentages, and to refuse a discount, at its discretion. Ozot reserves the right, at any time and from time to time, to amend or modify this program without prior notice, provided that any material change will be notified to customers by email.

Communication

You accept that we may communicate with you through a range of methods. Our primary methods of communication are email and SMS. We reserve the right to contact you by other means, including phone, mail, or other electronic communication.

Financial Hardship

We understand that customers may, from time to time and for a variety of reasons, experience difficulty paying their bills. We are committed to helping any customer facing financial hardship retain their internet access, and to working with them to find a sustainable solution. If you are experiencing financial hardship, moving to our lowest-cost internet plan is the first option we recommend. We consider payment extensions on a case-by-case basis – please email contact@ozot.com.au to discuss your circumstances.

Limitation of Liability

To the maximum extent permitted by law, neither Ozot nor our directors, employees, contractors, or suppliers will be liable, whether in contract, negligence, or under any other legal theory, for:

  1. any loss of profit, loss of data, or the cost of procuring substitute goods or services;
  2. any faulty or misconfigured equipment;
  3. any non-renewal of the Service(s); or
  4. any bugs, worms, viruses, trojan horses, or denial-of-service attacks.

You acknowledge that the fees you pay reflect the allocation of risk set out in this Agreement, and that Ozot would not enter into this Agreement without these limitations. You waive any claim against Ozot arising from your subscription to, or use of, our Service(s), or from the conduct of our directors, officers, employees, agents, or representatives. Your sole remedy in the event of dissatisfaction with the Service(s) is:

  1. where available, to rely on your rights under the Australian Consumer Law; or
  2. in all other cases, to terminate and discontinue your use of the Service(s).

Content

As an Ozot Subscriber, you are solely responsible for any content you access through our network. If content you access is incriminating or unlawful, Ozot will comply with Australian law; Ozot is not responsible for content accessed by a Subscriber. We have no special relationship with, or fiduciary duty to, you, and no obligation to monitor:

  1. what content you access via the Service(s); or
  2. how you interpret or use that content.

To the maximum extent permitted by law, you release us from all liability arising from your having accessed unlawful content through the Service(s).

Infringement

You are solely responsible for any use of Ozot's Service(s) to transmit material that infringes the copyright, trademark, patent, trade secret, or other proprietary rights of a third party, including the unauthorised copying or distribution of copyrighted material and the unauthorised transmission of copyrighted software. You must comply with Australian law when using our Service(s) and are solely responsible for all activity conducted through your account.

Termination & Suspension

We may terminate or suspend your Service(s), giving as much notice as is reasonably practicable, if:

  1. the law requires us to do so;
  2. providing the Service(s) becomes unlawful, or we reasonably believe it may become unlawful;
  3. you are deceased;
  4. an emergency affects our ability to provide the Service(s);
  5. we are unable to provide the Service(s) due to an event outside our reasonable control, such as an equipment failure; or
  6. you fail to make payment by the due date.

Governing Law & Jurisdiction

Any claim arising under this Agreement will be governed by the substantive and procedural laws of Western Australia and the Commonwealth of Australia, without regard to conflict of law principles. You agree that any dispute relating to this Agreement is subject to the exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia. You consent to service of process by email at the address you have provided, and waive any requirement under any applicable treaty that legal process be translated into a language other than English.

Ozot is required under Part 14 of the Telecommunications Act 1997 (National Interest Matters) to implement measures preventing telecommunications networks and facilities from being used to commit offences. We will provide law enforcement agencies with such assistance as is reasonably necessary to enforce the criminal law, enforce laws imposing pecuniary penalties, protect public revenue, and safeguard national security. We may be required to suspend the supply of a carriage service to an individual at the request of a law enforcement agency.

Complaint Handling

If you have a complaint about your account or Service(s), please email complaint@ozot.com.au and we will respond within 10 business days. We will make every reasonable effort to resolve your complaint promptly and to your satisfaction.

If you are not satisfied with how we have handled your complaint, you may refer the matter to the Telecommunications Industry Ombudsman (TIO).

Dispute Resolution

You and Ozot agree to the following procedure for resolving any controversy, claim, or dispute arising out of or relating to:

  1. the Website;
  2. this Agreement;
  3. the Service(s); or
  4. any other matter between you and Ozot.

The party raising the dispute must first give written notice to the other party describing the dispute, and allow 30 days for it to be resolved. Notice to Ozot should be sent to contact@ozot.com.au. Both parties agree that this procedure must be followed before either party initiates legal proceedings against the other.