1.
Fill in and submit our connection form.
2.
Wait for the remote switch to be completed.
3.
Your Home Router / Modem will automatically connect to our internet.
4.
You are now connected to our internet.
Yes. Your existing Home Router / Modem will automatically connect to our internet after the remote switch is completed.
After your remote switch is completed your previous internet provider should be notified by nbn™ that you switched. After the remote switch is completed we recommend reaching out to your previous internet provider to cancel your service and make sure they don't continue to bill you.
Yes. We are the only internet service provider that uses the shortest cables and prioritises game traffic.
This is a common misconception. The nbn™ network is what we refer to as an 'access network'. Basically, the nbn™ network is a cable from your house to your state's capital city. After this point, it is up to your internet provider to route your traffic to the rest of the world. The internet spans the whole world using land and subsea cables. We make sure to pick all of the shortest cables to provide the quickest ping to game servers around the world.
One important thing to improve gaming experience is your ping to the game server you are playing on. Ping is the distance from you to the game server. We use the shortest cables to provide the quickest ping to game servers worldwide. Another important thing to improve gaming experience is ping stability. Ping spikes or lag can ruin your gaming experience. We prioritise game traffic over all other traffic to keep your ping stable while gaming. The final important thing to improve gaming experience is zero packet loss. Packet loss is when your gaming traffic is dropped by your internet service provider. We prioritise game traffic over all other traffic to make sure your gaming traffic isn't dropped.
We do nbn™ remote switches 24/7.
We do Opticomm remote switches 24/7.
Our primary Internet / WAN settings are IPoE / Dynamic IP with no VLAN ID. We also accept any PPPoE username/password with no VLAN ID. The only scenario where you will have to change the Internet/WAN settings of your Home Router / Modem is if you are switch from an internet provider that uses a VLAN ID.
The remote switch will typically occur 5-20mins after you have submitted the connection form.
Yes. We can organise getting new connections installed to your house.
No. Facebook, Youtube, Netflix, and more aren't ping sensitive applications. This allows us to prioritise game traffic without having an impact on these applications performance.
We recommend taking a photo or screenshotting what your ping is to your favourite game with your current internet provider. After you remotely switch to us you will be able to compare the ping and see how much better we are.
You are able to view and pay your invoices on our portal. You can add a card to your account and enable automatic payments. Automatic payments are paid on the due date of the invoice.
The billing period is for the calendar month. Your first invoice will be pro-rated to the days of the month. The due date of your first invoice is at the start of your billing period. Your second invoice will be for the full calendar month. The due date of our invoices are on the 1st of each month. If your invoice is 3 days overdue then your service will be slowed to 1Mbps. If your invoice is 6 days overdue then your service will be cancelled immediately.