Frequently Asked Questions
Everything you need to know about switching to, and gaming on, the Ozot network.
Will my existing home router / modem work on your internet?
Yes. Your existing home router / modem will automatically connect to our internet after the remote switch is completed.
Do you cancel my internet service with my previous internet provider?
After your remote switch is completed your previous internet provider should be notified by nbn™ that you switched. We still recommend reaching out to your previous internet provider to cancel your service and make sure they don't continue to bill you.
I thought all internet providers were the same as one another?
This is a common misconception. The nbn™ network is what we refer to as an 'access network'. Basically, the nbn™ network is a cable from your house to your state's capital city. After this point, it is up to your internet provider to route your traffic to the rest of the world. The internet spans the whole world using land and subsea cables. We make sure to pick all of the shortest cables to provide the quickest ping to game servers around the world.
What are the most important things to improve my gaming experience?
One important thing is your ping to the game server you are playing on. Ping is the distance from you to the game server. We use the shortest cables to provide the quickest ping to game servers worldwide.
Another important thing is ping stability. Ping spikes or lag can ruin your gaming experience. We prioritise game traffic over all other traffic to keep your ping stable while gaming.
The final important thing is zero packet loss. Packet loss is when your gaming traffic is dropped by your internet service provider. We prioritise game traffic over all other traffic to make sure your gaming traffic isn't dropped.
Does prioritising game traffic impact Facebook, YouTube, Netflix, and more?
No. Facebook, YouTube, Netflix, and more aren't ping-sensitive applications. This allows us to prioritise game traffic without having an impact on these applications' performance.
What days do you do nbn™ remote switches?
We do nbn™ remote switches 24/7 and the process is automated.
What days do you do Opticomm remote switches?
We do Opticomm remote switches 24/7 and the process is automated.
What home router / modem Internet / WAN settings do you use?
Our primary Internet / WAN settings are IPoE / Dynamic IP with no VLAN ID. We also accept any PPPoE username/password with no VLAN ID. The only scenario where you will have to change the Internet / WAN settings of your home router / modem is if you are switching from an internet provider that uses a VLAN ID.
If I complete your sign up flow, how long until the remote switch occurs?
The remote switch will typically occur in 5–20 minutes. You will receive an automated email when the remote switch has been fully completed.
Do you do new connections?
Yes. You will be able to book an nbn™ technician appointment to physically install your nbn™ line during our sign up flow.
Do you do nbn™ Fibre Upgrades?
Yes. To do an nbn™ Fibre Upgrade your address has to be eligible for the 'free' nbn Fibre Upgrade. Check if your address is eligible here. If your address is eligible to do the Fibre Upgrade with us, your existing nbn internet connection has to already be connected with us — you will need to follow our normal sign up flow first. Once connected to our internet you will be able to submit a Fibre Upgrade by logging into your Portal account and going to Services > click ServiceUUID > Fibre Upgrade and following the Fibre Upgrade flow.
I plan on switching over to you soon — anything you recommend I do first?
We recommend taking a photo or screenshot of your ping in your favourite game with your current internet provider. After you remotely switch to us you will be able to compare the ping and see how much better we are.
What is your billing process?
We have a pay-in-advance (pre-paid) billing model. The first payment is pro-rated to the days left of the month (30.42 days in a month). The second payment is for the full month in advance. The due date of the second payment is 3 days before the end of the current month.
If your invoice is 2 days overdue then your internet service is slowed to 1Mbps. Your internet service is cancelled at 8PM (WST) if your invoice is overdue for 3 days. (We do this to protect ourselves from customers not paying their bills while nbn™ charges us for their line.)
What is the Moving Address process?
Log in to your Portal account and go to Services > New Service, then follow the New Service flow to activate the internet at your new address. Once this is completed and working, go to Services > click ServiceUUID (of your old service) > Cancel Service. This will cancel the internet at your old address and you will receive a pro-rated refund to your most recent payment method for the days your internet service was not active at your old address.
What is the Speed Change process?
Log in to your Portal account and go to Services > click ServiceUUID > Speed Change, then follow the speed change flow. If you are upgrading your speed you will be pro-rata charged for the pricing difference. If you are downgrading your speed your account will receive credit for the pricing difference. The credit added to your account will be automatically used on your next invoice.
What is the Cancellation process?
Log in to your Portal account and go to Services > click ServiceUUID > Cancel Service. This will cancel your internet service with us and you will receive a pro-rated refund to your most recent payment method for the days your internet service was no longer active with us.
What is the deal with the Ozot Gaming VPN?
The Ozot Gaming VPN is a VPN that connects to our network. Its main purpose is to give potential customers a way to test our network before deciding to switch their internet connection to us — you get to experience the latency, jitter, and packet loss of our network first-hand. If you are already connected to Ozot you will notice zero difference using the Gaming VPN.
The Gaming VPN will not provide latency, jitter, or packet loss as good as remotely switching your internet connection to us, but it is a close-enough test before making the switch. If you only want to use the Gaming VPN and not switch your internet connection to us, that is an option too — that's why we provide the option to pay for the Gaming VPN after the 7 day free trial has expired.
Why are you more expensive than other internet providers in some cases?
The main reason is our network has been built to provide the lowest latency, jitter, and packet loss to game servers. That means we cherry-pick specific terrestrial and subsea cables that are typically a lot more expensive than the alternatives. If we didn't care about latency, jitter, or packet loss — like most other internet providers — we could pick the cheapest cables and charge a lot less.
Our internet plans are roughly priced to make $30/month per service. From that we pay for data centre rack space (colocation), cross-connects, network and server equipment, nbn™ connections, terrestrial and subsea backhaul bandwidth, Internet Exchange connections, IP transit bandwidth, and much more. We have Points of Presence (POPs) in multiple countries and cities — and the more customers we get, the more we invest in new POPs and new cable paths to improve latency, jitter, and packet loss to more regions.
Other internet providers are priced for scale and only make a few dollars per service. We prefer to provide a niche, best-in-class service. If you choose Ozot, know that your money is re-invested into continuously improving the latency, jitter, and packet loss to game servers worldwide.