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Privacy Policy

Last updated: 12 July 2026

Definitions

In this document, the following words have these meanings:

  • "Ozot", "We", "Us", "Our" means Ozot (ABN 57 619 004 009).
  • "You", "Your", "Customer(s)", or "User(s)" means a Subscriber to the Service(s).
  • "Sub-User(s)" means a user of the Subscriber's local area network who is not the Subscriber.
  • "Service(s)", "Subscription(s)" means any product or service the Customer has ordered for use.
  • "TaC" means the Terms and Conditions.
  • "SLA" means the Service Level Agreement.
  • "AUP" means the Acceptable Use Policy.
  • "Agreement(s)" means the TaC, SLA, AUP, and this Privacy Policy, collectively.
  • "Website" means ozot.com.au.

General

Ozot does not sell customer information to third parties. We only share customer information with third parties where required by law or necessary for our business operations.

Collection of Information

Ozot is required by the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 to collect and retain certain information about your use of our Service(s), including:

  • Subscriber and account details, including name, address (physical, service, billing, and postal), other contact details, billing records, payment and financial details, and details of the services or devices provided;
  • The source of a communication, such as the IP address and MAC address associated with a fixed broadband session, or the IP address, port, and IMEI for mobile data;
  • The destination of a communication;
  • The date, time, duration, and time zone of a communication or session;
  • The type of communication or service used, including the type of service (for example, mobile, Wi-Fi, satellite, or ADSL) and features used; and
  • The location of equipment or a line used in connection with a communication, such as a physical address, cell tower, or Wi-Fi access point.

We are required by law to collect this information for every session. This information is commonly referred to as metadata – it identifies where and when a communication session occurred, but does not include the content of that communication.

Storage

Ozot is required by the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 to store personal and communication information securely. We encrypt the information we collect and store about you, and use authentication controls across our systems to protect it.

National Interest Matters

Ozot is required under Part 14 of the Telecommunications Act 1997 (National Interest Matters) to implement measures preventing telecommunications networks and facilities from being used to commit offences. We will provide law enforcement agencies with such assistance as is reasonably necessary to enforce the criminal law, enforce laws imposing pecuniary penalties, protect public revenue, and safeguard national security. We may be required to suspend the supply of a carriage service to an individual at the request of a law enforcement agency.

Interception and Access

Ozot is required by the Telecommunications (Interception and Access) Act 1979 to nominate a delivery point for interception-related information if served with a warrant. If we receive a valid warrant to intercept or access an individual's communications, we will comply with the relevant law enforcement agency and provide the required interception capability.

Law Enforcement Agencies

Ozot may be requested to provide information to the following law enforcement agencies:

  1. Australian Federal Police;
  2. A police force of a state;
  3. Australian Commission for Law Enforcement Integrity;
  4. Australian Criminal Intelligence Commission;
  5. Subject to subsection (1A), the Department administering immigration and border protection;
  6. Australian Securities and Investments Commission;
  7. Independent Commission Against Corruption;
  8. Police Integrity Commission;
  9. Independent Broad-based Anti-corruption Commission;
  10. Crime and Corruption Commission;
  11. Corruption and Crime Commission;
  12. Independent Commissioner Against Corruption; or
  13. any other authority or body for which a declaration is in force.

Ozot will comply with requests from these agencies in good faith.