How are you able to provide the lowest ping?
We can provide the lowest ping to AU LoL, Dota 2, CS:GO, Valorant, WoW, Rainbow Six Siege, Teamfight Tactics, Hearthstone, Overwatch, Rocket League, Starcraft II, Fortnite, CoD Warzone, Apex Legends, FIFA 21, Escape from Tarkov, CoD Cold War, and H1Z1 game servers by using the lowest latency cable Perth <-> Sydney (41ms).
How are you able to provide the most stable ping?
We use QoS on our Internet Routers to prioritise game traffic over all other traffic. This means if someone in your house is maxing out your Internet connection we QoS prioritise sending game traffic over all other Download traffic to you. This helps to provide stable ping in-game.
How do I remotely switch my NBN Internet connection over to you?
1. Sign Up with us
2. Wait for the remote NBN switch to be completed
3. Re-configure your Home Router to use IPoE/DHCP/Dynamic IP as its Internet/WAN settings (if required)
4. You are now connected to us!
What are the 'Elite Gamer' discount requirements?
World of Warcraft - Gladiator
League of Legends - Diamond
Counter-Strike: Global Offensive - Supreme Master First Class
Valorant - Immortal
Overwatch - Master
Dota 2 - Divine
Starcraft II - Master
Hearthstone - Diamond 5
Rocket League - Champion II
Rainbow Six Siege - Diamond
Teamfight Tactics - Diamond
World of Warcraft - Mythic Raider
(Completed during the expansions patch cycle)
Because we have massive respect for any gamer that has made it to an elite rank in their competitive game, we provide discounts to their Internet Plan to show our respect. The 'Elite Gamer' discount reduces all Internet Plans by $5/month.
Email us to verify and have these discounts applied to your Internet Plan.
Do I need to re-configure my Home Router if my previous NBN Internet Service Provider (ISP) used IPoE/DHCP/Dynamic IP as their Internet/WAN settings?
No, you don't. If you are switching your NBN Internet connection from Activ8me, Aussie Broadband, Belong, Future Broadband, Kogan, Launtel, MyRepublic, Optus, Superloop, Telstra, Telstra Business, or Vodafone then it should automatically connect to us once the NBN switch is completed. If you are switching over to us from an ISP that used PPPoE as their Internet/WAN settings then you will have to login to your Home Router and change the Internet/WAN settings from PPPoE to IPoE/DHCP/Dynamic IP to connect to us.
Can I use my current Home Router / Modem with you?
Yes. As long as you can change the Internet/WAN settings of your Home Router / Modem to use IPoE/DHCP/Dynamic IP then it will work with us.
If I switch my NBN Internet connection over to you does anything physical need to happen at my house?
No. If you are already connected to the NBN then nothing physical will have to be done at your house. Switching over to us is completed remotely.
Will there be an outage to my NBN Internet connection while switching to you?
Yes. There will be an small outage to your NBN Internet connection while switching over to us. We recommend hotspotting your phone or having a 4G/5G Internet connection available during the switch. There will typically be a 5min - 20min outage to your NBN Internet connection while switching over to us.
Will our houses fax, landline, alarm, and medical devices work with you?
If your fax, landline, alarm, and medical devices are with a Cloud Voice over IP (VoIP) provider then they will work with us. If your fax, landline, alarm, or medical devices are linked to your previous ISP then they won't work with us until you switch them to a Cloud VoIP provider. If your house has fax, landline, alarm, or medical devices then we strongly recommend contacting us before switching to us. If your house has any fax, landline, alarm, or medical devices then be extremely careful!
What States are you available in?
We are only available in WA at this point in time.
I thought all NBN ISPs were the same?
NBN is just a Layer 2 access network. NBN is just the connection from your House to your NBN Point of Interconnect (POI) within your State. Once your traffic has exited the NBN network that is where our lowest latency Layer 3 Routing happens. The Internet spans the world not just from your House to your States Data Centre.
ISPs are not created equal.
Do any other NBN ISPs use the lowest latency cable Perth <-> Sydney (41ms)?
We are not aware of any other residential NBN ISP that uses the lowest latency cable Perth <-> Sydney (41ms). This means you should expect to lower your ping by a minimum of 5ms by remotely switching your NBN Internet connection over to us.
Do you provide lower ping than programs like ExitLag, WTFast, etc?
Yes, we provide lower ping to AU LoL, Dota 2, CS:GO, Valorant, WoW, Rainbow Six Siege, Teamfight Tactics, Hearthstone, Overwatch, Rocket League, Starcraft II, Fortnite, CoD Warzone, Apex Legends, FIFA 21, Escape from Tarkov, CoD Cold War, and H1Z1 game servers than these programs.
Do you provide the lowest ping to AU community game servers?
Yes, we provide the lowest ping to AU community game servers (Minecraft, CS:GO, GTA V, Rust, ARK: Survival Evolved, Team Fortress 2, Valheim, and more) hosted on Sydney AWS, OVHcloud, Linode, Vultr, Streamline, ServersAustralia, and more servers.
How much credit do I get if my friend signs up using 'Recruit a Friend'?
You will receive $5 credit to your account.
How much do affiliates make?
If you sign up to us with an affiliate code the affiliate will receive $5/month recurring (month-to-month) for as long as you are a customer with us. The affiliate code doesn't change the price of your Internet Plan.
Are you a Twitch Streamer or Youtuber? Do you want to become an Affiliate with us?
Please contact us at firstname.lastname@example.org
What are the 'Pro Gamer' massive discount requirements?
World of Warcraft - Gladiator
(End PvP season in the top 0.5% of the 3v3 arena ladder)
For World of Warcraft, anything equal to or greater than Battle for Azeroth Season 1 requires Rank 1 Gladiator (End the PvP season in the top 0.1% of the arena ladder) due to Blizzard changing the top 0.5% Gladiator achievement requirements
League of Legends - Master
Counter-Strike: Global Offensive - The Global Elite
Valorant - Radiant
Overwatch - Grandmaster
Dota 2 - Immortal
Starcraft II - Grandmaster
Hearthstone - Legend
Rocket League - Supersonic Legend
Rainbow Six Siege - Champion
Teamfight Tactics - Master
Because we have massive respect for any gamer that has made it to a pro rank in their competitive game, we provide massive discounts to anyone that meets the requirements. The 'Pro Gamer' discount reduces the Iron Plan (12/1) to $36/month, Bronze Plan (25/10) to $50/month, Silver Plan (50/20) to $60/month, and the Gold Plan (100/40) to $86/month.
If you meet the pro gamer requirements then email us to verify and have your massive discount applied.
I really like what you are doing how can I help?
Sign Up, tell your friends about us, and help convince Twitch Streamers and Youtubers to become affiliates for us. We aren't a massive ISP (unlike our competition) and we rely heavily on word of mouth. If you believe in our vision to provide the lowest and most stable ping for games then please consider helping us out.