Key Facts Sheet: Opticomm Service
(All residential fixed line plans)
| Opticomm Plan | Bronze 25/10 | Silver 50/20 | Gold Plus 500/50 | Diamond 750/50 | Master 1000/100 |
|---|---|---|---|---|---|
| Number of simultaneous users / devices | 10 | 20 | 200 | 300 | 400 |
| *Typical evening speeds (7pm – 11pm) | 24/9 Mbps | 48/19 Mbps | 500/42 Mbps | 750/42 Mbps | 880/84 Mbps |
| Phone calls (VoIP) | Yes | Yes | Yes | Yes | Yes |
| Emails and browsing | Yes | Yes | Yes | Yes | Yes |
| SD Video Streaming (480p) | Yes | Yes | Yes | Yes | Yes |
| HD Video Streaming (720p) | Yes | Yes | Yes | Yes | Yes |
| 4K Video Streaming | Yes | Yes | Yes | Yes | Yes |
| Online Gaming | Yes | Yes | Yes | Yes | Yes |
Important things to know
*Typical evening speed measures network speed to customer premises, it is not a measure of customers’ received in-premises speed. Tier speeds are the maximum possible download speeds available during off-peak periods. The amount of simultaneous users is based on being able to provide HD 720p video to each user/device (2.5Mbps).
Technical limitations
Opticomm service will not work during power failures. This service does not include a battery backup power supply for either Opticomm’s equipment or any customer equipment. This also means you will not be able to make calls on a VoIP phone during a power outage, including calls to emergency services.
Your speed or performance may be reduced by a range of variables such as Home Computer, Home Wifi, Home Cabling, Home Modem/Router, and much more. We are experts in troubleshooting speed, performance, and dropout issues and will work with you to get them resolved.
Medical alarms/security
Before changing your internet, you should find out if any medical/security alarm services you want to use are compatible with an Opticomm service.