Critical Information Summary
nbn™ Internet Plans
Service to be provided: Uses nbn™ infrastructure to deliver internet to your premises.
| nbn™ Plan | Bronze 25/10 | Silver 50/20 | Gold 100/20 | Platinum 100/40 | Gold Plus 500/50 | Diamond 750/50 | Master 1000/100 |
|---|---|---|---|---|---|---|---|
| Monthly Charge | $72.75/month | $100.74/month | $113.23/month | $116.86/month | $113.23/month | $119.28/month | $131.38/month |
| Monthly Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Public IP address | Optional | Optional | Optional | Optional | Optional | Optional | Optional |
| Minimum Monthly Charge | $72.75/month | $100.74/month | $113.23/month | $116.86/month | $113.23/month | $119.28/month | $131.38/month |
| Maximum Monthly Charge | $72.75/month | $100.74/month | $113.23/month | $116.86/month | $113.23/month | $119.28/month | $131.38/month |
| Setup Cost | $0 | $0 | $0 | $0 | $0 | $0 | $0 |
| Early Termination Charge | $0 | $0 | $0 | $0 | $0 | $0 | $0 |
| Minimum Term (Months) | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| Speeds | 25/10 | 50/20 | 100/20 | 100/40 | 500/50 | 750/50 | 1000/100 |
| *Typical evening speeds (7pm – 11pm) | 24/9 Mbps | 48/19 Mbps | 100/16 Mbps | 100/38 Mbps | 500/42 Mbps | 750/42 Mbps | 880/84 Mbps |
Information about the service
Ozot’s nbn™ internet service uses nbn™ infrastructure (Fibre to the Node (FTTN), Fibre to the Basement (FTTB), Fibre to the Curb (FTTC), HFC, Fibre to the Premises (FTTP), or Fixed Wireless) to deliver internet to your premises. These services provide the typical evening download speeds listed for each plan in the table above.
Where is it available?
These services are available anywhere where nbn™ infrastructure has been rolled out. For more information visit the address checker
https://www.nbnco.com.au/connect-home-or-business/check-your-addressEquipment required
To connect to the nbn™ FTTN or FTTB network you will require a Home Modem/Router. To connect to the nbn™ FTTC, HFC, FTTP, or Fixed Wireless network you will require a Home Router. We allow customers to bring their own Home Modem/Router or they can purchase equipment from us.
How do I access the service?
Your premises will have to be connected to the nbn™ network to access these services.
New Development
If your premises is not connected to the nbn™ network then nbn™ may charge a $300 new development fee for the cost of installing physical network infrastructure to new premises or dwellings. This fee may be applied to each new premises requiring an nbn™ connection. This includes, but is not limited to, new dwellings, lots under reconstruction, and new buildings requiring a new mailing address. We will inform you upon sign up if this fee may apply.
Important note for FTTN, FTTB, and FTTC customers:
Your copper phone line will be taken over by the connection. This means that you need to transfer to a VoIP phone service or you will lose your current landline phone connection.
You may find that all the phone sockets within your premises are disabled.
If you have more than one phone line into your property, you can opt for nbn™ on one line, and to keep your landline on the other, for a service fee of $300. Be aware that this second line will be shut down in 18 months from the time nbn™ went live in your area.
Landline phones
We do not sell any voice or VoIP services. If you have a landline phone and want to keep its number then we advise that you port your landline number over to a VoIP provider. We strongly advise that your landline phone is tested and confirmed working before moving your nbn™ connection to us. VoIP will function over our nbn™ internet service.
Medical alarms/security
Before changing your internet, you should find out if any medical/security alarm services you want to use are compatible with an nbn™ internet service.
Fax
We do not sell any fax services. If you have a fax line and want to keep it then we advise that you port your fax line over to a FoIP provider before moving your nbn™ connection to us.
Minimum term of the service
This service is month-to-month with no fixed term.
You can change your plan at any time for no fee. If upgrading your plan before the end of your monthly billing cycle, you will need to pay the difference between your current plan and new plan. If you wish to downgrade your plan, please note we do pro-rata credit on plan downgrades.
Exit fee
There are no exit fees for this service.
Setup fee
There is no setup fee for this service.
Priority assistance
We do not offer priority assistance.
Customer service
We have an all Australian-based team who can help you with any technical support, account or sales questions. Just send us an email for assistance.
Complaints
If you are not happy with your service, you can follow our dispute resolution process. For more information, see https://ozot.com.au/terms-and-conditions#Complaint
Ombudsman
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at https://tio.com.au/making-a-complaint
Ozot
Email: contact@ozot.com.au